Policies

For those who are new to the concept of a group buy, it is where you pay upfront and receive the product at a later date. The very nature of this concept means that the shipment of said product is subject to delays based on factors we sometimes can not control. For example, a manufacturer may send the first batch of the product that won't be up to our standards and we have to have them change a few things which will further delays.

Refunds

• We will not accept refund requests past the group buy end date.
• If you want to cancel your order during the group buy date, there will be a 5% charge.
• Missing packages must be taken up with your local post office as we have no control over that. A tracking number will always be provided for you to track your package.

Returns

• Returns are generally not accepted unless the products arrives damaged due to forces outside of our control.
• If you want to return an item due to not wanting it anymore, the product must be unused and unopened and shipped at the customers expense.

Changes

• If you would like make change to your order, please send us an email with your order #, name, and email along with requested changes. We will send and confirmation email to let you know if the changes are confirmed.
• We will try our best to accommodate your changes, but if you send an email after a group buy end date, there are no guarantees the changes will be made.
• If there was a mistake in your order, please contact us as early as possible.
• Changes are NOT the same as order cancellations, this is for those who want to change an option or color in their order.

QUALITY CONTROL

Our QC process and what to expect:

 As you know quality control is something that all GBs have to face and being the small team that we are, we want to share with you our process.

 Pass QC:

• Confirm that the unit can be put together with no issue and all parts fit.
• No scratches or scuffs can be visible when the board is assembled. Marks on the areas that are not visible is an acceptable QC

 B-Stock:

• Confirm that the unit can be put together with no issue and all parts fit.
• Some scratches and scuffs can be seen when fully assembled. The amount of scratches can vary between units and can be anywhere from lightly visible to noticeable. They will be distributed randomly among the purchases.
• B-stock boards are functionally identical to the regular boards, but have cosmetic imperfections.

 F-Stock:

• These boards will not be for sale as they are either too deeply damaged or does not assemble properly with other parts.